Policy 

1. ALL SALES ARE FINAL — NO REFUNDS

All sales are final. We do not offer refunds or discounts once services have been completed or the client has left the service area.

If you are unhappy with any part of your service, please let us know immediately while you are still at the salon so we have the opportunity to address and correct the issue.

We will always do our best to accommodate our clients and resolve concerns reasonably and professionally.

2. RIGHT TO REFUSE SERVICE

We reserve the right to refuse or discontinue service to anyone, for any reason, at any time before or during a service. This may include, but is not limited to, inappropriate behavior, disrespectful conduct, or circumstances that may interfere with the safety, comfort, or well-being of our clients or staff.

3. DEPOSIT POLICY — PARTIES OF 3 OR MORE

For appointments with 3 or more clients, a $10 deposit per person is required to secure the appointment.

The deposit will be applied toward the client's final service total after the scheduled service has been completed.

Deposits are non-refundable in cases of:

• No-show appointments
• Missed appointments
• Cancellations
• Cancellations or changes that do not comply with our cancellation policy

4. RESCHEDULING & APPOINTMENT CHANGES

If you need to reschedule your appointment, please notify us at least 12 hours in advance.

If you need to move your appointment to a later time on the same day, we will do our best to accommodate your request. However, we must honor appointments that are already scheduled. Your new appointment time will therefore depend on technician availability and an available service time slot.

We cannot guarantee that a same-day change can be accommodated.

5. NAIL ART & SPECIAL REQUESTS

If you would like nail art or a specific design, please request it when booking your appointment, whether you book online or by phone.

For reference, please send a photo of your desired nail art to the salon's phone line or Instagram page before your appointment whenever possible.

If nail art is not mentioned when booking, we may not have enough time to accommodate the request due to other appointments scheduled after yours.

If you arrive late and have requested nail art, we may be unable to complete the design due to time limitations. In these situations, we may need to modify or simplify the requested design. If you are more than 10 minutes late, your appointment may be canceled.

6. NO-SHOW POLICY

We understand that unexpected situations happen. However, repeated no-shows affect our technicians and prevent other clients from receiving appointments.

After 2 no-show appointments, we reserve the right to no longer accept future appointments from that individual. From that point forward, services will only be available on a walk-in basis, subject to availability.

7. COMPLIMENTARY FIX POLICY

We offer a complimentary fix within 7 days of your original service, depending on the situation and the condition of the nails.

If you experience an issue with your service, please contact us as soon as possible and provide details about the concern. We will evaluate the situation and determine the appropriate solution.

The complimentary fix policy does not apply to damage caused by accidents, misuse, picking, biting, or other circumstances outside the salon's control.

8. PEACEFUL SALON ENVIRONMENT

We strive to provide a peaceful, relaxing, and enjoyable environment for all of our clients.

Please refrain from:

• Speaking loudly
• Using FaceTime during services
• Using speakerphone

If you need to take a phone call, please use your phone against your ear or use headphones, AirPods, or another hands-free option.

We appreciate your cooperation in helping us maintain a comfortable environment for everyone.

9. SERVICE CONCERNS

Your satisfaction is important to us. If you are unhappy with any part of your service, please let us know immediately before leaving the salon so we have an opportunity to address the concern.

Once you have left the service chair/table and the service has been completed and paid for, we will not provide refunds or discounts for concerns that were not brought to our attention before leaving.

We will always make a reasonable effort to correct legitimate service concerns in accordance with our complimentary fix policy.

10. PRICING POLICY

Our prices are non-negotiable.

Please do not haggle, bargain, or request additional discounts unless a promotion or special offer has been officially advertised by the salon.

We encourage all clients to review our current service prices online or in the salon before receiving services. Service prices may vary depending on the service, length, design, additional products, or special requests.

By proceeding with a service, you agree to the applicable price.

THANK YOU FOR YOUR UNDERSTANDING

We appreciate your support and cooperation. Our policies are designed to protect the time and work of our technicians while ensuring that every client receives a professional, respectful, and enjoyable salon experience.

Thank you for choosing us and for respecting our salon, our staff, and fellow clients.